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At Tanea, we are committed to delivering your handcrafted lighting with care and clarity. Please review our shipping policy to better understand how we process, package, and ship your order.
1. Processing Time
- Orders are typically processed within 3-5 business days after payment confirmation.
- Custom or made-to-order items may require additional time. Estimated production timelines will be communicated at checkout or in your order confirmation.
- We do not process or ship orders on weekends or public holidays.
- During holidays or high-demand seasons, please allow additional processing time.
2. Shipping Methods & Delivery Times
- We offer various shipping options, including standard and expedited delivery.
- Estimated delivery times depend on your location and chosen shipping method:
• US: 5-10 business days
• International: 10-20 business days (customs delays may apply)
- Delivery estimates are provided for your convenience and are not guaranteed unless otherwise stated.
- Please note that all delivery times may be affected by external factors such as weather, customs, or carrier delays.
3. Shipping Costs
- Shipping fees are calculated at checkout based on destination, package weight, and delivery method.
- Free shipping may be available for orders over a certain amount, as advertised on our website.
- For international orders, any customs duties or import taxes are the responsibility of the customer.
4. Order Tracking
- Once your order ships, we will send a tracking number via email.
- Tracking updates may vary depending on the carrier and may take time to reflect real-time changes.
- Once your package leaves our hands, it becomes the responsibility of the carrier. We are happy to assist in locating or resolving delivery issues, but cannot guarantee refunds or replacements for packages marked 'delivered.'
5. Address Accuracy & Non-Deliverable Packages
- Customers are responsible for ensuring their shipping address is accurate and complete.
- We are not liable for delays or lost packages due to incorrect or incomplete addresses.
- If a package is returned to us due to address issues or failure to collect, the customer will be responsible for reshipping costs.
6. Lost or Damaged Packages
- If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery and include supporting photos.
- We will work with the carrier to investigate and resolve the issue, but we cannot guarantee refunds or replacements for stolen packages.
7. Shipping Restrictions
- Some items may be restricted from shipping to certain countries or regions due to legal or carrier limitations.
- If we are unable to ship your item, we will contact you and issue a full refund.
8. Sustainability
We aim to consolidate shipments and use recyclable or reusable packaging materials whenever possible. Our goal is to reduce environmental impact while ensuring your handcrafted lighting arrives safely and beautifully.
9. Returns & Exchanges
For information on how to return or exchange an item, please refer to our full Return Policy available on our website.
10. Contact Information
If you have any questions or concerns regarding shipping, please reach out to us:
Email: contact@tanealights.com
Website: www.tanealights.com
By placing an order with us, you agree to the terms outlined in this Shipping Policy.